Role - ADMISSION COUNSELLOR (INSIDE SALES )
Location - PUNE
ONLY*** PUNE APPLICANTS PREFERRED *******
Role Summary
We're looking for an Admissions Counselor who are extremely customer centric and are
excited by the challenges of a new emerging business environment.
As an Admissions Counselor you will be responsible for developing new leads, communicating
with customers, understanding their needs, and ensuring a smooth sales process. You must be
comfortable making dozens of calls per day, working with channel partners, generating
interest, qualifying prospects and closing sales.
Roles & Responsibilities
? Responsible to manage & convert leads for versatile upGrad programs which are in
collaboration with renowned Universities/Institutes such as IIITB, NIMMS, IMT
Ghaziabad, Deakin Business School, IITM Liverpool
Business School, MICA.
? Providing in-depth information to prospective learners, this includes counseling
through phone, email, chat and social media.
? Identifying references through the existing customer base to increase the sales
pipeline
? Details pertaining to lead discussions & conversion should be updated real-time on
CRM (Salesforce) software
? Responsible for adherence of the inside sales process, tools and data management.
? Meet and overachieve the given weekly, monthly and quarterly target in terms of
revenue as well as number of enrolments.
? Handle Objections and Price Negotiation in order to generate Sales Revenue.
? Maintain effective communication till the time learner is onboarded
Skills Required
? Excellent written and spoken communication skills (English proficiency).
? Strong sales bent of mind, in order to understand and effectively communicate what
upGrad is offering to its prospective students and close applications.
? Approachable and vibrant personality.
? Ability to approach any situation with patience and very strong empathy.
? Passion to deliver the highest levels of customer service at all times.
? Must be a team player with the ability to work independently, prioritize tasks, and
meet targets/deadlines.
? Basic proficiency in MS Office Suite (Outlook, Word, Excel) is preferable
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