International BPO
+91 9084721553
BenefitsPulled from the full job description
- Commuter assistance
- Health insurance
- Provident Fund
JOB DESCRIPTION: VERIZON
WLS VOICE: PUNE
Tech Mahindra is Hiring Candidates who have international BPO Experience - Voice Process for our US client.
Roles and Responsibilities:
Resolving device issues using troubleshooting techniques and providing clear and concise information.
- Reviewing account information and answering questions about billing or services.
Desired Candidate Profile: Minimum 1 year of International voice experience in Customer service (Billing) [Basic Technical & Sales] candidates are Preferred.
# In Billing (Understanding of recurring bills, Billing cycle Changes, Due date, Prorate charges, Auto-Pay & Surcharges, Service charges, and taxes)
- Experience resolving customer issues, billing, and/or handling product Q&A.
Interest in learning new technologies.
Experience promoting and/or selling products and services.
Demonstrated communication skills.
The clarity in thought process (Able to articulate his/her thought)
Ability to handle tough situations with customers.
Strong ability to multitask and take fast decisions independently. Willing to work in a 24*7 environment (Rotational shifts/5 Days a week).
Customer Centric & Logical Thinking & Need to be Enough Spontaneous
Ensure Timely & Professional Responses to all Queries.
Perks and Benefits
- Cab Facility both ways | Pick up and drop within Transport radius]
- Incentives
# PF/Medical Insurance
Loyalty bonus
Immense Growth Opportunities
Interview Rounds:
1st Level - UAT/Operations
2nd Level - Versant [Need to score 60 and above]
Job Type: Full-time
Salary: ₹34,000.00 - ₹39,000.00 per month
Benefits:
- Health insurance
Schedule:
- Rotational shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Experience:
- total work: 1 year (Required)
Language:
- English (Required)
Ability to Commute:
- Pune, Maharashtra (Preferred)
Speak with the employer
+91 9084721553
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