Loan Processor - Team Lead
Experience:
- total work: 5 years (Preferred)
Speak with the employer
+91 9175991457
Pune, Maharashtra
About The Company:
Mphasis is a leading IT solutions provider, offering Applications, Business Process Outsourcing (BPO)and Infrastructure services globally through a combination of technology know-how, domain, and process expertise. The accolades Mphasis has been garnering can be attributed to their undeterred focus in delivering quality solutions across verticals that meet the challenging requirements of their esteemed customers. Mphasis Ltd has been recently felicitated by the Economic Times as the most distinguished digital company 2015. They have also been ranked 29 of 100 largest financial technology vendors by American Banker and BAI in the FinTech Forward Top 100 rankings
The Role:
Loan Processor – Team Lead
Key Responsibilities:
- Manage team consisting of 10-15 Jr. Processors and Processors
- Monitor and send daily production emails with quality/production tips, current production challenges, plans to maintain Service Level Agreements, etc.
- Motivate and lead team to success using recognition, team building activities and positive Reinforcement
- One-on-One mentoring, weekly or as needed, for team members who are not meeting the production and/or quality expectations (inform Unit Manager of any recurring performance issues, develop action plans to address)
- Document all One-on-One coaching sessions to identify and track improvement
- Ensure trends are provided to Unit Manager for implementation of job aids, training tool updates, etc.
- Maintain current knowledge of client scope requirements and processes
- Assist in resolving processing issues or customer escalations as they arise
- Assist Processors in understanding underwriting decisions and conditions
- Monitor and approve timecards in ADP
Skills Required:
- Minimum 5+ years Origination background with supervisory experience
- Processing experience within past 3 years
- Thorough working knowledge of GSE underwriting guidelines and automated underwriting engines
Qualifications & Experience:
- Any Graduate
- 5+ years of current experience in Mortgage with Loan Processing and Lead experience
Job Types: Full-time, Permanent
Salary: ₹800,000.43 - ₹900,000.04 per year
Schedule:
- Monday to Friday
- Night shift
Supplemental pay types:
- Performance bonus
Application Question(s):
- Do you have experience in US Mortgage ?
- Do you have experience in Loan processing ?
- How many of years of experience as a Team Lead?
Work Location: In person
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