Customer Service Representative | SamvadSocial Technologies Private Limited | Viman Nagar, Pune

Customer Service Representative

SamvadSocial Technologies Private Limited |  Viman Nagar, Pune, Maharashtra

₹3,00,000 - ₹4,50,000 a month

201, City Space 5th Mile, Nagar Rd, Dharma Nagar, Pune, Maharashtra 411014

Phone:   8551020003

Schedule:

• Monday to Friday
• Night shift

Supplemental pay types:

• Overtime pay
• Performance bonus
• Quarterly bonus

Education:

• Higher Secondary(12th Pass) (Preferred)

Experience:

• International voice process: 2 years (Required)
• Customer service: 2 years (Preferred)

Work Location: In person

Full job description

• Manage inbound and outbound customer calls in a timely manner.
• Ability to understand the customers needs and articulate a solution
• Research every issue and provide solutions to them
• Ability to explain features and benefits without using scripts
• Build strong relationships with customers
• Meet qualitative and quantitative targets
• Work in brick and mortar call center

• Requirement-Previous experience in a call center customer support, sales and or retention
• Previous experience with US market
• Strong phone and verbal communication skills
• Excellent listener and time management skills
• Accent Neutral

• Additional AdvantageUnderstanding of USA Credit Bureau, Credit Report and Credit Score culture
• Role Customer Success Associate
• Industry Type BPO / Call Centre
• Functional Area Customer Success, Service & Operations
• Employment Type Full Time, Permanent
• Role Category Customer Success
• EducationUG :Any GraduatePG :Any Postgraduate
• Key SkillsCommunication Skills Customer Support Time Management CallingManagement Skills Inbound Verbal Communication Customer Engagement

Job Type: Full-time

Salary: ₹300,000.00 - ₹450,000.00 per month

Location

Viman Nagar, Pune, Maharashtra

Benefits

Pulled from the full job description

• Flexible schedule
• Health insurance
• Provident Fund

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